We want your orders to be delivered as soon as possible.
All orders received up to 15:00pm will be shipped on the same day, except on weekends and holidays. Usually, the goods are delivered in whole Europe in 3–6 working days. During holidays and particular periods (Christmas, Easter), the delivery time can be extended. If at time of delivery you are not at home, the shipper will live you a note, and the delivery will be attempted every 2 days. It is very important to contact the Express courier within the 7th day from the first delivery, or the pack will be sent back to our Company. It has to be clear that our Company ships the goods with care, using internationally-known express-couriers which do not respond directly to our orders, and have their own rules.
In extremly rare cases it may happen that the item you ordered cannot be sent because it was sold out; you will receive a quick notice, and a complete refund of your purchase.
Shipping costs are variable, depending mainly on the quantity of goods ordered and the type of payment . The basic count is made according to the volumetric weight, obtained by combining measures of courier and parcel weight in kg. You can view the cost of shipping before completing the order. After putting in shopping cart all chosen products, on next page just click on the link "View total amount of your cart".
At the time of delivery please check carefully the packaging. If you see any damaged parts tell this to the shipper and write it down on the delivery-paper. It is always important to accept the delivery writing "I agree with reserve". Only in this case, although all our shipping are insured, we can get a refund and send you a substitution.
If after opening the package, you will find damaged or broken parts of the product, please contact us immediately to obtain the instructions for replacement. After 7 days the express courier insurance will not respond of any damage.